It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Ticket key increasing too quicky

Our ticket key seems to be increasing way more than possible... we have a total of 190 so far, and it's already up in the 500s... why would this be happening?

ticket-numbers.PNG

3 answers

0 votes
Jack Community Leader Jun 08, 2018

can you verify if there is some sequence skipping going on? can you use the following filter to check...

project = HLPD

and then sort by the issue key. are there sequence gaps? Maybe that is what you are displaying above?

We'd already verified sanity first before coming to the community. :)  While I considered the thought that my helpdesk was trucking along, I had already done that (that's where the 190# came from).  It was #190 then.

 Now, since then, 2 new tickets have come in, and we're at HLPD-641.

 

***I didn't mean to suggest my response as an answer earlier.  It's Friday before vacation, and grabbing a beer with the guys became a necessity.

Jack Community Leader Jun 08, 2018 • edited

Well if the tickets don't actually exist then something is certainly off and I would recommend you reaching out to Atlassian Support. I have never seen this occur and suspect some odd bug or an issue w/ a plugin such as an automation plugin.

beer sounds good. i think i'll join you. :-)

Interestingly, I haven't found how to even request support from them.  There's links to KBs, and when you want to ask a question, it brings me straight to the Ask the Community.

 

Oh well, I will leave this open for now, but when I return from vacation in 2 weeks, I will find a way to reach out to them.

 

Cheers, enjoy your Friday beer!

Oops, reply was intended.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

283 views 0 5
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you