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Ticket key increasing too quicky

Our ticket key seems to be increasing way more than possible... we have a total of 190 so far, and it's already up in the 500s... why would this be happening?


3 answers

0 votes
Jack Community Leader Jun 08, 2018

can you verify if there is some sequence skipping going on? can you use the following filter to check...

project = HLPD

and then sort by the issue key. are there sequence gaps? Maybe that is what you are displaying above?

We'd already verified sanity first before coming to the community. :)  While I considered the thought that my helpdesk was trucking along, I had already done that (that's where the 190# came from).  It was #190 then.

 Now, since then, 2 new tickets have come in, and we're at HLPD-641.


***I didn't mean to suggest my response as an answer earlier.  It's Friday before vacation, and grabbing a beer with the guys became a necessity.

Jack Community Leader Jun 08, 2018 • edited

Well if the tickets don't actually exist then something is certainly off and I would recommend you reaching out to Atlassian Support. I have never seen this occur and suspect some odd bug or an issue w/ a plugin such as an automation plugin.

beer sounds good. i think i'll join you. :-)

Interestingly, I haven't found how to even request support from them.  There's links to KBs, and when you want to ask a question, it brings me straight to the Ask the Community.


Oh well, I will leave this open for now, but when I return from vacation in 2 weeks, I will find a way to reach out to them.


Cheers, enjoy your Friday beer!

Oops, reply was intended.

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