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Ticket Reassignment

Deleted user Apr 02, 2019

How can I stop a user from reassigning a ticket to another user?  This includes when a user creates a ticket and then assigns it to themselves which bypasses our review process.

1 answer

Hi Bryan, welcome to the Community!

I think the answer to your question lies within Project permissions.

It takes a bit of setup, but you can create a Permission scheme for your project(s) which only allows certain users, project roles etc. to be able to Assign issues, amongst many other permissions.

Take a look at the article and let me know if you find your way.

With kind regards,

Kevin

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