It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

This does not works for me

This question is in reference to Atlassian Documentation: Missing option to enable JIRA Service Desk for existing project

 This does not works for me, i am Admin and agent of the project but i can not see the top tab for service  desk or inside the project

1 answer

1 accepted

0 votes
Answer accepted

I think that might be an old version of JIRA that it's based on. 

For JIRA 7+, Go to Admin -> Projects, find the project you need to change and edit the "type" of project (it will be Business or Software at the moment - change it to Service Desk)

Thanks for the answer,

what did you mean by an old version?

yes it worked but in converted the whole project to a Service desk and i can not manage now my team with my normal configuration of agile and workflow. how can i make a mixture of both?

i really appreciate your help!

Sorry, I edited my answer as I got an email with your comment, but it seemed to have lost the comment when I got here to comment again!

With a Service Desk / Software project, you need the project type to be Service Desk so that you can get all the functions from Service Desk layered over it.  Software is a bit more flexible - once you have your SD project working, use Boards -> Create new board to create boards from the project, and you'll get all the Software functionality on top of the project for your developers.  Be aware that permissions can be difficult though, as SD projects limit what non-agents can do.

Hi @Nic Brough [Adaptavist], small question. I just want to know whether we can enable JIRA service Desk project from JIRA software project.

Please see the answer and previous comment

Does that mean maintaining single project for both purposes?

I guess that may not work. In JIRA software it is mainly for developers with different issue types(Task, Sub-task, EPIC, Story, Bug) where as JIRA service desk we are using as general service desk(Support ticket,Fault, IT help..). Typically all issue types may not be in same project. Shall we maintain single project and adjust with boards instead of two projects in this case too?

No, you can do it with one project, but I'm not sure how I can explain it another way than I already have.  It does sound like you should have two projects though.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Desk

The Complete Guide to Atlassian for ITSM

Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...

1,811 views 10 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you