I had a problem with the portal of the Service Desk.
The clients are not able to see the issue reported, by them or by other clients of the same project.
Please find attached a print screen, where we see that all the filters are 'open', and is not showing any issue...
I assume this problem comes from a configuration that I need to do.
Thank you in advance !
Please check your project permissions Browse Projects
If your goal is to enable all the clients of the same project to see all the projects read this
Granting the "Browse Project" permission to any of the following entities in a project's permission scheme allows all users to view project information, such as the project name, project key, and so on.
Permissions for all of these entities are granted on the issue level, and not the project level. When you create the first issue in your project, it will be restricted to the entity you've chosen (e.g. current assignee), but the whole project will be visible to anybody, as there are no project-level permissions that would restrict it (for example, role Administrators). If you’re looking to hide the project, you need to assign the ‘Browse project’ permission to a role or a group, and then use issue security levels to further restrict particular issues.
If you want to limit the project to a certain group of people
How to restrict issues (and the project itself) to desired roles and groups:
Also useful permission helper
Explained in this ticket
Dear @Olga Videc
Thank you for your answer.
After following your directions, I saw that the 'Client' got all the permissions, I'm not sure which one is the requered to be able of the client saw, at least, the issues that their create under their name.
Attached more printscreen of the permission section, and project restrictions.
Thank you in advance
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...
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