by trying to open the Issue: i got this msg:
The issue you're trying to view can't be displayed.
It may have been deleted or you don't have permission to view it right now.
I found the reason in the issue security schema.
There was one security issue and blocked the view permissions.
Thanks you for your support
Hi, I know its been some time, but I have a similar issue but there is no issue security schema in place. Did you need to add one to resolve your problem?
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Could be a browser permission issue.
Project Settings > Permissions > Browse Projects
Did you create the issue from the customer portal or from within the project itself?
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Browser Projects are all the roles
I am Admin, but cant view the new created issue
All Service desk Team roles, also cant create view the new issues.
New Service Desk issues, from customer portal can viewed and we have access to all old issues. Service Desk, Software etc.
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Hmm..modify the browse projects permission so that a single user -- Yourself -- is selected and check for change.
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@i.canakci, welcome to the community. First how did you create the issue? Portal or application? Second how are you trying to access/view the issue? Did you get a notification email that it was created and clicked the link or did you simply enter the issue ID into the search? Can you go to the LISD project page and view all issues and see if you can find it. If not then either it did not create or it was indeed deleted.
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i created it direct in jira service desk. I am also the admin user.
No, i didnt got a notification email. I only saw the confirmation popUp after creating the issue. I clicked on the link in the popup to open the issue.
No , i cant found it anywhere
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can you do the following
go into the search for issues screen and enter the following
order by created DESC
this should give you every single issue that has ever been created w/ the most recent at the top. depending on when you created the issue and what other issues have been created it should be near the top.
As @Raynard Rhodes, mentions be sure that you have browse permissions for the LISD project.
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Same issue, not working for me your example. Mine is on Jira Software (DC)
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