We have a instance Jira Service Desk Cloud edition and all is configured.
We has a help desk project, it is working normally. But we have a little problem with the e-mail notification. When the customer receive the e-mail notification "Your issue has been open with sucess", and reply this e-mail. The "issue" not was updated on help desk like a comment.
We tried previously and the workflow ran normaly. I dont know why, now, we cant do it anymore.
We tried configuring the "Entrance E-mail" and we read all the topic https://confluence.atlassian.com/adminjiracloud/creating-issues-and-comments-from-email-779288896.html. But without sucess.
Can you help us to resolve this problem?
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot