We have a instance Jira Service Desk Cloud edition and all is configured.
We has a help desk project, it is working normally. But we have a little problem with the e-mail notification. When the customer receive the e-mail notification "Your issue has been open with sucess", and reply this e-mail. The "issue" not was updated on help desk like a comment.
We tried previously and the workflow ran normaly. I dont know why, now, we cant do it anymore.
We tried configuring the "Entrance E-mail" and we read all the topic https://confluence.atlassian.com/adminjiracloud/creating-issues-and-comments-from-email-779288896.html. But without sucess.
Can you help us to resolve this problem?
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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