Hoping to get some guidance on a situation we are running into. We have been using Jira Service desk for a few months now and everything has been working as expected. One thing that has been noticed is that customers are not getting comment notifications.
Here is what I have checked:
Here is the interesting piece. As an Admin, I went in and added a comment to the ticket then the customer gets a notification. This seems to be a problem only when the assignee adds a comment to the ticket. Thoughts?
Hi @Adam Daigneau ,
I'm sorry my notifications are broken and I didn't see your reply. Did you fix the issue? If not, did you make several tests like:
If customers receive notifications only for some of these comments, then it looks like a bug and you should raise a support request to Atlassian.
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