I have look all over the settings for this and i am unable to find any way of accomplishing what i am trying to do. Basically i would like to be able to:
Problem is that it seems i cannot target organizations within Automation, thus, totally unable to do the above.
The goal it to send email notification to agents, based on the organization that is reporting the issue. The notification scheme is just too broad to accomplish this.
Surely, i am not the only one with this issue..?
EDIT: Not the Third party add-on, the built in JSD automation
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