Targeting customer organizations in JSD automation Edited


I have look all over the settings for this and i am unable to find any way of accomplishing what i am trying to do. Basically i would like to be able to:

  1. When Issue created
  2. If reporter inOrganization("xxx"), then email certain people
  3. If reporter inOrganization("yyy"), then email other people

Problem is that it seems i cannot target organizations within Automation, thus, totally unable to do the above.

The goal it to send email notification to agents, based on the organization that is reporting the issue. The notification scheme is just too broad to accomplish this.

Surely, i am not the only one with this issue..?


EDIT: Not the Third party add-on, the built in JSD automation

1 answer

1 accepted

1 vote
Jack Brickey Community Champion Oct 16, 2017

@Romer Ventura,

cloud or server? In cloud I can do the following. Unsure about server though I do recall that organization support was lagging behind cloud. 


Ah, now i feel silly... I was just always adding the User Type criteria... But i see it now..

Thanks Jack. Good shout.!

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