Targeting customer organizations in JSD automation Edited

Hello,

I have look all over the settings for this and i am unable to find any way of accomplishing what i am trying to do. Basically i would like to be able to:

  1. When Issue created
  2. If reporter inOrganization("xxx"), then email certain people
  3. If reporter inOrganization("yyy"), then email other people

Problem is that it seems i cannot target organizations within Automation, thus, totally unable to do the above.

The goal it to send email notification to agents, based on the organization that is reporting the issue. The notification scheme is just too broad to accomplish this.

Surely, i am not the only one with this issue..?

Thanks

EDIT: Not the Third party add-on, the built in JSD automation

1 answer

1 accepted

1 vote
Accepted answer
Jack Brickey Community Champion Oct 16, 2017

@Romer Ventura,

cloud or server? In cloud I can do the following. Unsure about server though I do recall that organization support was lagging behind cloud. 

Automation_-_Service_Desk.jpg

Ah, now i feel silly... I was just always adding the User Type criteria... But i see it now..

Thanks Jack. Good shout.!

I am having a similar issue.  I would like to email all customers within an Org, when a ticket comes in from someone at the company, but not in the Org.  Ideally, when a customer submits a ticket that is not a member of the Org, the Org members get notified.  My challenge is that the 'email' then function does not populate 'added organizations'.  Any help you can provide would be awesome.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted 8 hours ago in Jira Service Desk

Looking for anyone who has switched from Zendesk to Jira Service Desk

Hi Community! The Jira Service Desk marketing team is looking for customers who have successfully switched from Zendesk to Jira Service Desk!   We’d love to hear your thoughts on the pros and ...

13 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you