Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Tagging an Issue in Next-gen with an organization

I am currently evaluating the Charts and Reports add-on for Jira Service Desk.  They tell me that in order to see the data through the portal I need to tag my issues with an organization.  I have created an organization within Service Desk, but I do not see any way of tagging an issue.  I have read the instructions on the Set up issue types in next-gen projects page, but there is nothing listed there on how to "tag" an issue with an organization (as a side note, nothing on that page is how the issues setup looks in my project).

Long story short, can someone explain how to tag an issue with an organization in a next-gen project?

1 answer

0 votes

Hello John,

Thank you for reaching out to Atlassian Community!

The field Organization is usually added by default to Service Desk requests. This field will show on the right side next to the Request participant field:

Screenshot 2019-11-08_15-31-42-671.png

If the field is not showing, then you need to go to Project Settings > Request types to check if the field was added in the form.

The documentation you added is for Jira Software next-gen, that’s why it does not mention the organizations’ field.

Please, give it a try and let us know how it goes.


Suggest an answer

Log in or Sign up to answer
Community showcase
Asked in Jira Service Desk

Calling all Insight users, we need your help!

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...

52 views 0 0
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you