Tabs for JIRA Service Desk issue creation

We have created a custom screen with context specific tabs in order to make creation of the ticket more easier to the user when they are creating tickets through JIRA.

But we are also using Service Desk and we want to make the same request available through Service Desk. But in JIRA Service Desk we can't create tabs or other visual grouping for fields in order to make the create issue form more pleasing to fill out for the user.

I tried to play around with the Custom Field 'Message Custom Field', but this also did not work - JIRA Service Desk interprets the Message field as input field ... which does not make sense at all, because it should just show the default value that is set without any input possibility.

Does someone have an creative idea how to achieve tabs or visual separations for different field groups on the JIRA Service Desk create issue views?

Cheers,

Heily

3 answers

Hi Heily,

good question, unfortunately the SD concept is to be simpler than standard JIRA and that's why the tabs are not supported.

Do you really need all that fields?

The only possible solution that I can think of is the use Dynamic Forms by Intenso and not show all fields in a static way but show only those which are applicable for previous user choices.

https://marketplace.atlassian.com/plugins/com.intenso.jira.plugins.jsd-extender/server/overview

I hope this helps. Please write back.

Cheers,

Peter T

0 votes
ApolloAI I'm New Here Dec 23, 2017

Have they implemented this feature now? would be useful.

I am having the same issue.

we created a purchasing page with general information for the order and tabs with the items information. Ideally we would like a purchasing form that you can have a button to add another item (which will be a subtask) but this is not available either.

now, not only my tabs not showing up (apparently not supported), the main form is not loading....

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