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[Jonas Ekström · Accepted solution]

Hi

Check the renderer for "Description" under Field Configuration. "Default Text Renderer" will not show tables and other fun stuff. Try switch to "Wiki Style Renderer" and you should get a different (hopefully correct) result.

There's also an option to convert html to plain text in the email processor. GG -> Email Requests -> HTML Email parsing. Make sure the preserve formatting is selected.

Hope it helps!

[Henrijs Andriksons]

Hello Jonas,

Thank you for your answer! 

The "Wiki Style Renderer" was already enabled,

but where can I select this option "Preserve formatting"? 

I didn't find HTML Email parsing option in Email requests.

Can you, please, help with that?

Thanks!

[Jonas Ekström]

It's a global setting, I know where it is in Server, can only guess in Cloud. Try short command "GG" and write "Email requests" and see if you can reach the global config.

Otherwise my best guess is in global settings, under either "Products" and "Jira ServiceDesk configuration" or somewhere under system.

[Wesley Souza]

Did you get any solution for misconfigured emails?

[Henrijs Andriksons]

Hi, Wesley! Unfortunately, no, but I guess it is a limitation for Cloud based Jira.