Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Tables from emails not displayed the same in Service Desk tickets

Hi to everyone in the Community,


Our service desk is connected to our company's Gmail account so the emails are redirected to Service Desk and are displayed there as a ticket.

The problem is that the tables in Gmail ->

table gmail.png
are not displayed in Service Desk tickets ->

teble jira.png


The same issue is with signatures of the emails ->


the formatting of the signatures are displayed incorrectly ->



How to fix this formatting issue, so the formatting of the tables, signatures etc. from the emails are displayed the same in the Service Desk tickets?


Any help would be much appreciated!


1 answer

1 accepted

0 votes
Answer accepted


Check the renderer for "Description" under Field Configuration. "Default Text Renderer" will not show tables and other fun stuff. Try switch to "Wiki Style Renderer" and you should get a different (hopefully correct) result.

There's also an option to convert html to plain text in the email processor. GG -> Email Requests -> HTML Email parsing. Make sure the preserve formatting is selected.

Hope it helps!

Hello Jonas,


Thank you for your answer! 

The "Wiki Style Renderer" was already enabled,

but where can I select this option "Preserve formatting"? 

I didn't find HTML Email parsing option in Email requests.


Can you, please, help with that?



It's a global setting, I know where it is in Server, can only guess in Cloud. Try short command "GG" and write "Email requests" and see if you can reach the global config.

Otherwise my best guess is in global settings, under either "Products" and "Jira ServiceDesk configuration" or somewhere under system.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Desk

The Complete Guide to Atlassian for ITSM

Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...

2,213 views 14 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you