It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

System won't send customized customer notification

Hi there,

I have a question regarding the customer notifications and can't find the answer.
I customized the content (text only) of the customer notifications. When I send myself a test email, I receive the customized notification. My customers receive the default text though. Am I missing something?

I hope you guys can help me out.


1 answer

0 votes
Bil.Nabil Atlassian Team Apr 10, 2018

Hi Vincent,


Can you see if you have enabled other languages for your project? If your customers are receiving the default text, chances are the notifications in the language selection was not updated too.

For example, you have enabled English UK and English US. Your project default is English UK and your customer is logged in with English US. Your customer would receive the default text if the notifications for English US is not updated the same as English UK.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

270 views 0 5
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you