It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

System not send email Customer satisfaction after issue was resolved.

I used jira service desk and I enable Customer satisfaction function, the system sends email to notify the customer as normal but it didn't send customer satisfaction's email to the customer.

We have customized workflow of the incident by setting the issue status can be "REOPENED" after "status "CLOSE".

 

Thank

Sutthipong

 

 

 

0 answers

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Desk

The Complete Guide to Atlassian for ITSM

Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...

1,157 views 7 16
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you