I used jira service desk and I enable Customer satisfaction function, the system sends email to notify the customer as normal but it didn't send customer satisfaction's email to the customer.
We have customized workflow of the incident by setting the issue status can be "REOPENED" after "status "CLOSE".
Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...
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