Support image attachments on the customer service desk portal

It would be very useful for end users/customers reporting new issues to be able to paste screenshots from the clipboard of the application through the customer service portal. Can you add support for attach-image to issues in the service desk portal?

https://marketplace.atlassian.com/plugins/com.atlassian.plugins.jira-html5-attach-images

"As a customer, I would like to be able to paste from my clipboard an image of an application/website into my new service desk issue and that image be save as an attachment to the issue."

2 answers

1 accepted

Here is the right feature request: https://jira.atlassian.com/browse/JSD-725

Regards,
Tim 

Thats the one. Thanks Tim.

0 votes

Hey Chris,

There is already a feature request for it, on the following link:

https://jira.atlassian.com/browse/JSD-610

Please feel free to vote and comment on it. smile

-- Arthur Gonçalves

Hi Arthur, Thanks for the comment. This isn't quite the same issue. I think it is necessary to allow the end user/customer to paste images from the clipboard into new images through the customer service portal. Attach-images already works on the issue screen from within Jira and its easy to use wiki code to embed in comments. I'll update my question to make the requirements clearer.

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

391 views 1 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot