Support for MS Outlook Conversation Threading

[James_Mclellan]

I've received some comments from users that JIRA Service Desk notifications defy attempts to group them by conversation thread in Microsoft Outlook.

Looking a little bit further, it appears that Microsoft Outlook relies on two custom email headers, 'Thread-Topic' and 'Thread-Index' to perform conversation threading. 

Example:

Subject: RE: Weekly Action Items
Thread-Topic: Weekly Action Items
Thread-Index: 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
Date: Tue, 29 Aug 2017 11:02:43 -0500
Message-ID: <2b4a8e08a6d0466d98d0767700b40bd6@BLM-MAIL02P.l1id.local>

Notifications sent from Service Desk do not appear to have these two headers.

Is it possible to get this behavior from a plugin or configuration?

[somethingblue · Accepted solution]

Hi James,

There is a bug ticket that you can find at JRASERVER-31365 for this issue.  Take a look at the comments for some suggestions on how to work around this temporarily.

Cheers,

Branden

[James_Mclellan]

@somethingblue, thank you.

[dclune]

Has this bug now been resolved?

Many thanks,

Declan Clune