Support Requests - How is Atlassian doing it?

Atlassian support uses the site https://support.atlassian.com/contact/#/

where you can submit a request that creates a Service Desk request. It does not look like a portal. I need to do something like that for my project. Is this a different tool/project that takes in the input and submits the data using JIRA API?

Thanks a lot for your help.

1 answer

1 accepted

0 votes
Accepted answer

No, that is a front end which takes you to a portal only when it's identified the right one to use (and a number of options don't take you to portals)

It's doing pre-filtering as Atlassian only use portals for certain types of request.

Yes. What are they using for the pre-filtering? Is it angular code ?

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Dec 06, 2018 in Jira Service Desk

Looking for teams who switched from email to Jira Service Desk

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

780 views 6 10
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you