Support Requests - How is Atlassian doing it?

Atlassian support uses the site https://support.atlassian.com/contact/#/

where you can submit a request that creates a Service Desk request. It does not look like a portal. I need to do something like that for my project. Is this a different tool/project that takes in the input and submits the data using JIRA API?

Thanks a lot for your help.

1 answer

1 accepted

0 vote

No, that is a front end which takes you to a portal only when it's identified the right one to use (and a number of options don't take you to portals)

It's doing pre-filtering as Atlassian only use portals for certain types of request.

Yes. What are they using for the pre-filtering? Is it angular code ?

Suggest an answer

Log in or Join to answer
Community showcase
Emilee Spencer
Published Friday in Marketplace Apps

Marketplace Spotlight: DeepAffects

Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...

67 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot