Support Requests - How is Atlassian doing it?

Atlassian support uses the site https://support.atlassian.com/contact/#/

where you can submit a request that creates a Service Desk request. It does not look like a portal. I need to do something like that for my project. Is this a different tool/project that takes in the input and submits the data using JIRA API?

Thanks a lot for your help.

1 answer

1 accepted

Accepted Answer
0 votes

No, that is a front end which takes you to a portal only when it's identified the right one to use (and a number of options don't take you to portals)

It's doing pre-filtering as Atlassian only use portals for certain types of request.

Yes. What are they using for the pre-filtering? Is it angular code ?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

19,095 views 13 32
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you