We currently have our Service Desk configured and would like to send issues that should be prioritized in our development backlog to a different project. I was doing this manually, which is not terrible, but I am thinking there is a better solution?
I would not.
I would rather use the Create + Link operation in the More menu to create a cooresponding issue in the respective Software Project backlog. Then I would use Automation to automatically close the Request when the Development item is closed.
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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