We currently have our Service Desk configured and would like to send issues that should be prioritized in our development backlog to a different project. I was doing this manually, which is not terrible, but I am thinking there is a better solution?
I would not.
I would rather use the Create + Link operation in the More menu to create a cooresponding issue in the respective Software Project backlog. Then I would use Automation to automatically close the Request when the Development item is closed.
Yep Jack is on point –
The "A linked issue is transitioned" is the WHEN even you're looking for. You can use the IF area to set conditions. Typically you'd like to let the customer know that feature was fixed and can be released soon.
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