Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Structure knowledge base in Jira Service Desk

Hey guys,

I've had a project on Jira Service Desk and it's connected with Confluence space. 

When I create knowledge base in Confluence, all the articles are organised in very structured manner. However, when it comes to knowledge base on Jira Service Desk, there's no structure at all. 

So do you have any solution for this mess on Jira Service Desk. 

Thank you very much


1 answer

0 votes

Hi, first of all its always good to state whether or not you are looking at server or cloud version as they differ. 

Generally the Service Desk is not ment to have structure for knowledge articles, it is ment to assist the user while they type by showing the best matching articles. 

In some cases that may not be enough, i.e. publishing an online manual would look terrible in service desk, in those cases I would just use Confluence instead.

Simply create a space with anonymous access and reference that.  As you already stated, there you have the structure finished so why rebuild it again? 

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked in Jira Service Desk

Calling all Insight users, we need your help!

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...

133 views 1 0
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you