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Structure knowledge base in Jira Service Desk

Hey guys,

I've had a project on Jira Service Desk and it's connected with Confluence space. 

When I create knowledge base in Confluence, all the articles are organised in very structured manner. However, when it comes to knowledge base on Jira Service Desk, there's no structure at all. 

So do you have any solution for this mess on Jira Service Desk. 

Thank you very much

 

1 answer

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Hi, first of all its always good to state whether or not you are looking at server or cloud version as they differ. 

Generally the Service Desk is not ment to have structure for knowledge articles, it is ment to assist the user while they type by showing the best matching articles. 

In some cases that may not be enough, i.e. publishing an online manual would look terrible in service desk, in those cases I would just use Confluence instead.

Simply create a space with anonymous access and reference that.  As you already stated, there you have the structure finished so why rebuild it again? 

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