Stop "Welcome to Support" email

In Jira Service Desk, how do I stop a "Welcome to Support" email from being generated when I add a new customer?

1 answer

0 votes
Ann Worley Atlassian Team Apr 24, 2017

For now, it looks like we can't stop it within JIRA Service Desk:

Cloud suggestion: Customize/Disable Welcome E-Mail to New Customers

Server suggestion: Customize/Disable Welcome E-Mail to New Customers

Please vote/comment on the suggestions, so the development team can understand your use case.

Maybe your email administrator can setup a rule on the email side, based on the standard contents of the "Welcome" email?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 15, 2019 in Jira Service Desk

Are you a Jira Service Desk agent? We want to talk to you!

Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...

362 views 0 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you