Stop "Welcome to Support" email

In Jira Service Desk, how do I stop a "Welcome to Support" email from being generated when I add a new customer?

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Ann Worley Atlassian Team Apr 24, 2017

For now, it looks like we can't stop it within JIRA Service Desk:

Cloud suggestion: Customize/Disable Welcome E-Mail to New Customers

Server suggestion: Customize/Disable Welcome E-Mail to New Customers

Please vote/comment on the suggestions, so the development team can understand your use case.

Maybe your email administrator can setup a rule on the email side, based on the standard contents of the "Welcome" email?

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