Stop "Welcome to Support" email

In Jira Service Desk, how do I stop a "Welcome to Support" email from being generated when I add a new customer?

1 answer

0 vote
Ann Worley Atlassian Team Apr 24, 2017

For now, it looks like we can't stop it within JIRA Service Desk:

Cloud suggestion: Customize/Disable Welcome E-Mail to New Customers

Server suggestion: Customize/Disable Welcome E-Mail to New Customers

Please vote/comment on the suggestions, so the development team can understand your use case.

Maybe your email administrator can setup a rule on the email side, based on the standard contents of the "Welcome" email?

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

781 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you