Hi, i want to setup an SLA (or OLA in this instance if you like), where when a field (radio button) is set to Yes, the SLA clock stops. The field will have to be Yes at some point so it is the perfect checkpoint to know how we are progressing...
When creating an SLA, it doesnt give the conditions based on fields being completed more status etc.
Have had a look on project automation and get so far with it but the ultimate last step to stop an sla clock is not there.
Can anyone help with any suggestions?
And to give more background. It is a problem mgmt sla. I want to measure the time being taken for a resolver team to identify the root cause of a problem when they get assigned the ticket (not a measure to fix the problem). I dont want them having to change status at this point. the workflow transition is "Under Investigation" to "Completed".
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