I don't have a "time remaining" sla and don't recall it being there in the beginning but could be wrong. Maybe it is a Server SLA? I have time to resolution but it is no longer stock. :-)
Do you know what the SLA was tracking? Maybe we can recreate if no one has an example.
@Romer Ventura, So a bit confused. I use cloud as well and have created a test project and there is no "SLA time remaining" SLA rule. Can you provide a screenshot of what SLA rules you currently have? Below is a view of my test project. The first one "non-responsive customer" is one i created the other two are the defaults. Also can you provide a screen capture of the automation details, specifically the If and when details?
BTW, I can certainly help reconfiguring the close after 3 days as that was one I just answered yesterday here. So we can certainly solve this.
Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. Curious about the latest updates in the Jira Service Desk Server...
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