Stock SLA time remaining

Hi, can anyone provide a screenshot or settings for the stock SLA "time remaining"? I removed it and didnt notice that JSD automation uses it for closing tickets after 3 day. 

THanks!

1 answer

0 vote
Jack Brickey Community Champion Sep 19, 2017

I don't have a "time remaining" sla and don't recall it being there in the beginning but could be wrong. Maybe it is a Server SLA? I have time to resolution but it is no longer stock. :-)

Do you know what the SLA was tracking? Maybe we can recreate if no one has an example.

It's one used to automatically close the ticket after 3 days. I am using JSD cloud. 

I think when you create a project it creates 3 or 4 SLAs that ship with it, This SLA seems like starts counting on resolution set to done

Capture.PNG

@Romer Ventura, So a bit confused. I use cloud as well and have created a test project and there is no "SLA time remaining" SLA rule. Can you provide a screenshot of what SLA rules you currently have? Below is a view of my test project. The first one "non-responsive customer" is one i created the other two are the defaults.  Also can you provide a screen capture of the automation details, specifically the If and when details?

sla.jpg

BTW, I can certainly help reconfiguring the close after 3 days as that was one I just answered yesterday here. So we can certainly solve this.

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