It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Stock SLA time remaining

Romer Ventura Sep 19, 2017

Hi, can anyone provide a screenshot or settings for the stock SLA "time remaining"? I removed it and didnt notice that JSD automation uses it for closing tickets after 3 day. 


1 answer

0 votes
Jack Brickey Community Leader Sep 19, 2017

I don't have a "time remaining" sla and don't recall it being there in the beginning but could be wrong. Maybe it is a Server SLA? I have time to resolution but it is no longer stock. :-)

Do you know what the SLA was tracking? Maybe we can recreate if no one has an example.

Romer Ventura Sep 19, 2017

It's one used to automatically close the ticket after 3 days. I am using JSD cloud. 

I think when you create a project it creates 3 or 4 SLAs that ship with it, This SLA seems like starts counting on resolution set to done


Jack Brickey Community Leader Sep 19, 2017 • edited

@Romer Ventura, So a bit confused. I use cloud as well and have created a test project and there is no "SLA time remaining" SLA rule. Can you provide a screenshot of what SLA rules you currently have? Below is a view of my test project. The first one "non-responsive customer" is one i created the other two are the defaults.  Also can you provide a screen capture of the automation details, specifically the If and when details?


BTW, I can certainly help reconfiguring the close after 3 days as that was one I just answered yesterday here. So we can certainly solve this.

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Jira Service Desk

4 changes to queues and issues you don’t want to miss

Hello Atlassian Community! I'm Tania, a Senior Product Marketing Manager for Jira Service Desk Cloud! I'm excited to announce some exciting improvements coming up for those who work with queues and...

863 views 9 14
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you