I don't have a "time remaining" sla and don't recall it being there in the beginning but could be wrong. Maybe it is a Server SLA? I have time to resolution but it is no longer stock. :-)
Do you know what the SLA was tracking? Maybe we can recreate if no one has an example.
@Romer Ventura, So a bit confused. I use cloud as well and have created a test project and there is no "SLA time remaining" SLA rule. Can you provide a screenshot of what SLA rules you currently have? Below is a view of my test project. The first one "non-responsive customer" is one i created the other two are the defaults. Also can you provide a screen capture of the automation details, specifically the If and when details?
BTW, I can certainly help reconfiguring the close after 3 days as that was one I just answered yesterday here. So we can certainly solve this.
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