Still get "Your jira software trial expired 1 day ago" but have just renewed

steve mcdonald July 31, 2020

I have just renewed but still get - "Your Jira Software license expired 1 day ago. You can no longer view Jira Software features. Please renew your Jira Software license to reactivate the application."

my order number is AT-107997871

i didn't get a new license key

i am running it on localhost:8080 with an xray plugin

 

thanks,

steve

1 answer

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Dave Liao
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 31, 2020

@steve mcdonald - Check your licenses at My Atlassian (https://my.atlassian.com/) - if you see the newly-purchased license, copy the license, then apply it to your Jira instance:

https://confluence.atlassian.com/adminjiraserver/licensing-your-jira-applications-938847718.html

Hope this helps!

steve mcdonald July 31, 2020

It works now. Many thanks Dave.

Like Dave Liao likes this
Dave Liao
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 31, 2020

@steve mcdonald - glad to hear - please accept my answer if it helped resolve your issue! 🙏

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