With JSD you have three options for you customers to create issues: portal, email, and widget. In addition to being able to create issues the portal allows the customer to view, monitor and manage their issues. The other two allow them to create issues only. I if you don’t want to use the portal for you customers you have the other options.
Like Jack said, you have the 3 options. If you dont want to use the portal, you cant turn it off but you would enable one (or both) of the other options and you wouldn't share the link to the portal. That would require you to edit the email notifications to make sure the "View Request" link is not apart of it.
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...
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