I tried to set up time stamp once status is changed to pending (means: awaiting for customer response). The idea is that status change is track in field not only in activity log.
I tried following set up but I can't add it.
Project settings-> Request -> Edit Workflow -> Transition -> Rule -> Update a request field -> next steps on the picture
Do you have any idea why I can't add it? Or if you have any recommendations how to create this rule in next-gen project in Jira Service Desk Cloud , it will be very helpful.
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...
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