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Sometimes emails seems not to be processed by a custom JSD incoming email handler

Dear community,

I've written an custom email handler like documentet here: - in order to convert any email response written by an agent into an internal comment.

I experienced a strange behaviour: 90% of the comments are converted into internal comments, as supposed. "Sometimes" there are also public comments created, which is an unwanted and unexpected behaviour.

If I turn on the incoming email debugger and check the logs, it seems that these email converted into public comments are NOT processed by any incoming mailhandler - they do not appear in the logs.

If I configure remote debugging there is the same behaviour - non of these emails causes to jump into the bunch of breakpoints - later the "magically" created public comment shows up on the issue...

Any hints which process could cause the emails to be converted into public comments?

I' working on: JIRA Core 7.10.2, JIRA Service Desk 3.13.2



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Answer accepted

So with help of the META-INF support I figured out that it was an configuration problem in the end. Seems that I missunderstood the concept of project/email request (as internal JSD mailhandler) and the system/incoming mail handler (as internal JSD) - so if you both have set up for the same emailadress you have 2 concurrent mail handlers setup.

I've deleted the project/email request (configured email) and ignroed the warning "Deleting the email channel means that no more requests will be created from emails sent to Emails sent to this address will not be processed." - as I now have an JETI email handler konfigured which seems to to the whole work...



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