Some emails not open new ticket in Service Desk

Sergio Jiménez July 12, 2017

This error I can see:

Caused by: java.sql.SQLException: Incorrect string value: '\xF0\x9F\x98\x8A \x0A...' for column 'DESCRIPTION' at row 1

                at com.mysql.jdbc.SQLError.createSQLException(SQLError.java:964)

                at com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.java:3909)

                at com.mysql.jdbc.MysqlIO.sendCommand(MysqlIO.java:2527)

                at com.mysql.jdbc.MysqlIO.sqlQueryDirect(MysqlIO.java:2680)

                at com.mysql.jdbc.ConnectionImpl.execSQL(ConnectionImpl.java:2490)

                at com.mysql.jdbc.PreparedStatement.executeInternal(PreparedStatement.java:1858)

                at com.mysql.jdbc.PreparedStatement.executeUpdateInternal(PreparedStatement.java:2079)

                at com.mysql.jdbc.PreparedStatement.executeUpdateInternal(PreparedStatement.java:2013)

                at com.mysql.jdbc.PreparedStatement.executeLargeUpdate(PreparedStatement.java:5104)

                at com.mysql.jdbc.PreparedStatement.executeUpdate(PreparedStatement.java:1998)

                at org.apache.commons.dbcp2.DelegatingPreparedStatement.executeUpdate(DelegatingPreparedStatement.java:98)

                at org.apache.commons.dbcp2.DelegatingPreparedStatement.executeUpdate(DelegatingPreparedStatement.java:98)

                at org.ofbiz.core.entity.jdbc.SQLProcessor.executeUpdate(SQLProcessor.java:673)

                ... 169 more

1 answer

0 votes
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 12, 2017

Your users are sending you emails with certain emojis or unusual characters embedded in them. 

JIRA running on MySQL does not yet support these, it can't safely write them to the database, so it fails.

You either need to get them to stop sending emails like that, move to PostGresql or Oracle, or accept it until a fixed version arrives (Could be a long time)

Sergio Jiménez July 12, 2017

Effectively it happens with emojis. Thank you very much for the reply.

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 12, 2017

Yes, I said unusual characters as we think there are some others, but so far, we've only run into it with emojis.

The one I first encountered was highly appropriate - 💩

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events