This error I can see:
Caused by: java.sql.SQLException: Incorrect string value: '\xF0\x9F\x98\x8A \x0A...' for column 'DESCRIPTION' at row 1
... 169 more
Your users are sending you emails with certain emojis or unusual characters embedded in them.
JIRA running on MySQL does not yet support these, it can't safely write them to the database, so it fails.
You either need to get them to stop sending emails like that, move to PostGresql or Oracle, or accept it until a fixed version arrives (Could be a long time)
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG