While I've seen others with similar issues here, I could not find any that match my exact (almost default) configuration.
We have 10 users and all 10 are in a group called NOC. Our notification scheme is the default with one change - The NOC group was added to the Issue Created notification. Pretty much everything we have is currently at defaults (we just moved to Jira Service Desk a week ago)
When our monitoring software sends an alert email, it hits a DL that then hits the address that creates a ticket in Jira Service Desk. The Issue gets created and the email to the NOC group flies out to everyone. Except a single person. They DO receive emails when someone manually emails the same DL from above.
I even added her single user to the Issue Created notification to no avail.
We've deleted *all* outlook rules and still nothing.
The Notification Helper thing acts as expected - says she should get the notification because she is in the NOC group.
Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events