While I've seen others with similar issues here, I could not find any that match my exact (almost default) configuration.
We have 10 users and all 10 are in a group called NOC. Our notification scheme is the default with one change - The NOC group was added to the Issue Created notification. Pretty much everything we have is currently at defaults (we just moved to Jira Service Desk a week ago)
When our monitoring software sends an alert email, it hits a DL that then hits the address that creates a ticket in Jira Service Desk. The Issue gets created and the email to the NOC group flies out to everyone. Except a single person. They DO receive emails when someone manually emails the same DL from above.
I even added her single user to the Issue Created notification to no avail.
We've deleted *all* outlook rules and still nothing.
The Notification Helper thing acts as expected - says she should get the notification because she is in the NOC group.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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