First, our use case:
We are a Business to Business SaaS application. We want to use Service Desk as a customer support portal. The end users of our application (which are employees of numerous different companies) will need to login to service desk and create issues/requests. Ideally, we would like for these users to SSO into Service Desk since they are already logged into our application.
However, it appears from what I can tell that you can only SSO using one of the following methods:
Is there a solution to this problem? Does anyone have any ideas?
our company needs a similar workflow as you described above. I also asked a question about that a few days ago and got an answer that might help you, too.
Our ideal workflow would be this:
1. user logs into our application
2. user sees an issue or needs help
3. user clicks on a "help" or "support" link in our application
4. Service desk opens, allowing our user to create an issue/request and view previously submitted issues/requests and/or user can search for relevant Confluence articles.
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot