First, our use case:
We are a Business to Business SaaS application. We want to use Service Desk as a customer support portal. The end users of our application (which are employees of numerous different companies) will need to login to service desk and create issues/requests. Ideally, we would like for these users to SSO into Service Desk since they are already logged into our application.
However, it appears from what I can tell that you can only SSO using one of the following methods:
Is there a solution to this problem? Does anyone have any ideas?
our company needs a similar workflow as you described above. I also asked a question about that a few days ago and got an answer that might help you, too.
Our ideal workflow would be this:
1. user logs into our application
2. user sees an issue or needs help
3. user clicks on a "help" or "support" link in our application
4. Service desk opens, allowing our user to create an issue/request and view previously submitted issues/requests and/or user can search for relevant Confluence articles.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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