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Since the GUI change I can´t use email request, How do I can use it again?

My Jira´s project configuration is in fail mode, it left to create request by mail since a few weeks ago.

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2 answers

0 votes
Jack Community Leader Oct 27, 2017

@Javier Rivera, have you verified that you have the Description and Summary fields set for this issue type? Project Settings, Issue Types, edit the type.

The error says the wrong configuration is in the request type, but I have verified.

I have verified my "service request" issue type that is the default:

issue type.PNG

 

In request Type, my default is "Obtener ayuda" that is marked as emial configured.  This have too the two files description and summary properly configured.

obtener ayuda.PNG

 

request type.PNG

Hi @Jack

 

We had an answer in other thread about this.

 

https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-340969

@Angelica Luz was who helped with solution.

 

Thanks.

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