Since the GUI change I can´t use email request, How do I can use it again?

[Javier Rivera]

My Jira´s project configuration is in fail mode, it left to create request by mail since a few weeks ago.

[Javier Rivera]

Hi @Jack Brickey

We had an answer in other thread about this.

https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-340969

@Angelica Luz was who helped with solution.

Thanks.

[Jack Brickey]

@Javier Rivera, have you verified that you have the Description and Summary fields set for this issue type? Project Settings, Issue Types, edit the type.

[Javier Rivera]

The error says the wrong configuration is in the request type, but I have verified.

I have verified my "service request" issue type that is the default:

In request Type, my default is "Obtener ayuda" that is marked as emial configured.  This have too the two files description and summary properly configured.