Since the GUI change I can´t use email request, How do I can use it again?

My Jira´s project configuration is in fail mode, it left to create request by mail since a few weeks ago.


2 answers

0 vote
Jack Brickey Community Champion Oct 27, 2017

@Javier Rivera, have you verified that you have the Description and Summary fields set for this issue type? Project Settings, Issue Types, edit the type.

The error says the wrong configuration is in the request type, but I have verified.

I have verified my "service request" issue type that is the default:

issue type.PNG


In request Type, my default is "Obtener ayuda" that is marked as emial configured.  This have too the two files description and summary properly configured.

obtener ayuda.PNG


request type.PNG

Hi @Jack Brickey


We had an answer in other thread about this.

@Angelica Luz was who helped with solution.



Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

1,225 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you