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Simultaneously internal and external comments during workflow approval process in JSD

Agent can do comment for internal person as well as external person while doing workflow state transition. But right now Agent can't do comment in both tab at a particular stage of the workflow at a time. So Agent needs to go to comment box again and do comment. After then he can process further for next stage transition of the workflow. So if same comment box provides the facility to do comments simultaneously "Internal" as well as "Response to Customer", it would be easy for the agents.

1 answer

Hi Sharvan,

I would recommend that you raise this as a suggestion on the JIRA Service Desk project at https://jira.atlassian.com/browse/JSD

This way, the team can track the suggestions, and other people are able to comment and add their votes.

Regards

Matt

 

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