Simultaneously internal and external comments during workflow approval process in JSD

Agent can do comment for internal person as well as external person while doing workflow state transition. But right now Agent can't do comment in both tab at a particular stage of the workflow at a time. So Agent needs to go to comment box again and do comment. After then he can process further for next stage transition of the workflow. So if same comment box provides the facility to do comments simultaneously "Internal" as well as "Response to Customer", it would be easy for the agents.

1 answer

This widget could not be displayed.

Hi Sharvan,

I would recommend that you raise this as a suggestion on the JIRA Service Desk project at https://jira.atlassian.com/browse/JSD

This way, the team can track the suggestions, and other people are able to comment and add their votes.

Regards

Matt

 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

8,657 views 9 28
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you