Signing up for Service Desk Trial

Hi I am trying to sign up for service-desk trial (cloud). We are already users of JIRA and Confluence.

Having been through the whole "Discover new add-ons" piece try to add a trial for service desk.

Click on "Get Started" and just get:

Service Desk is currently not licensed for use. Visit the manage add-ons page to subscribe to Service Desk.

I go back to manage add-ons and same thing again. 


Anyone had similar difficulties?



1 answer

Hi David,

This is far from expected behaviour, I advise you to submit a ticket within our Support so this matter can be further analysed.

Have a nice day! laugh

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

1,227 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you