Hi there, we are looking to see how we can show the SLA panel for any subtasks that are created for the parent issue within Jira Service Desk. When we create a subtask it does not show the SLA of its parent.
Hi Pete, an SLA is only going to show for the issue it has been calculated for. SLAs are calculated for each issue independently, so since the subtask may not have had the same creation date as the parent it's not possible to put an SLA on it that will line up with the parent. There may be a plugin out there to do what you want, (or this might be a good idea for a developer to write one.)
Keep in mind the original design for SLAs was to set timers for individual user requests so a support team can support them in an agreed upon timeline. Subtasks are more of an older Jira Core concept and aren't really used in conjunction with SLAs. One thing you might want to consider as an alternative to subtasks is the creation of an Epic for user requests that are going to require extensive work. This will let you add an SLA to the Epic and then include issues from potentially different projects under the umbrella of one Epic. We've been able to use Epics successfully even in service desk projects without any problems.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs