I'm test driving Jira Service Desk. The tool is amazing so far.
I've got one specification from my management i'm not sure it can handle though, I need to be able to have requests repporters forming groups, and beeing able to respond and give them visibility to other membre of the group's request.
the dev team has a manager that perfoms the request, and all other dev should be able to see what's going on on requests opened by their boss. If he's on vacation, his backup should be able to handle the request for him.
sharing accounts passwords. Please don't make me do this!
Thanks for your feedback on this question.
Using the Customer Portal in JIRA Service Desk, you can only see a list of requests that you yourself have created.
Using the JIRA Issue Navigator interface (Issues > Search for issues) you can search for issues an find all issues where the reporter is the boss that's on leave.
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