I have recently configured the customer portal channel in the JIRA Service Desk software. We plan to share links or valuable tips/information on the customer portal for the benefits of customers. I think this doable with Confluence/Knowledge base.
The query is there is any other way where can leverage from JIRA Service Desk without using Confluence to achieve the above scenario?
Hooking in Confluence as a KB for tips is the best way to get more extensive help. However you can also embed links into the portal announcement area as well as configure links at the top of each request form and even into the field descriptions on the forms.
Hope that helps
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