Sharing links on customer portal using JIRA Service Desk

Hi All,

I have recently configured the customer portal channel in the JIRA Service Desk software. We plan to share links or valuable tips/information on the customer portal for the benefits of customers. I think this doable with Confluence/Knowledge base. 

The query is there is any other way where can leverage from JIRA Service Desk without using Confluence to achieve the above scenario?




1 answer

2 votes
Susan Hauth Community Champion Dec 07, 2017

Hi Mukesh,

Hooking in Confluence as a KB for tips is the best way to get more extensive help.  However you can also embed links into the portal announcement area as well as configure links at the top of each request form and even into the field descriptions on the forms.

Hope that helps


Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Thursday in Jira Service Desk

Looking for teams who switched from email to Jira Service Desk

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

196 views 1 5
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you