Sharing links on customer portal using JIRA Service Desk

Hi All,

I have recently configured the customer portal channel in the JIRA Service Desk software. We plan to share links or valuable tips/information on the customer portal for the benefits of customers. I think this doable with Confluence/Knowledge base. 

The query is there is any other way where can leverage from JIRA Service Desk without using Confluence to achieve the above scenario?




1 answer

2 votes
Susan Hauth Community Champion Dec 07, 2017

Hi Mukesh,

Hooking in Confluence as a KB for tips is the best way to get more extensive help.  However you can also embed links into the portal announcement area as well as configure links at the top of each request form and even into the field descriptions on the forms.

Hope that helps


Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

1,225 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you