Sharing attachments with customers during CSV import form external system to Jira Service Desk

I am using CSV import feature to import my issues from external system into my Jira service desk project.

Issues are being imported fine along with attachments. However the attachments are only visible internally to the agents.

I want to make the attachments publicly visible to customer as well. Please let me know how this can be done during import?

2 answers

1 accepted

The attachment is being embedded in a comment.

I have used the workaround of adding a new "Comment" column and then inserted file name in special syntax as shown below; and it was visible on client portal.

For multiple attachments i added multiple "Comment" columns in CSV import file; each with file name in below syntax.

e.g. [^]
0 votes

Hi Sufian,

Can I know if the attachment is being embedded in a comment on the issue? The reason is that if the attachment is not being mentioned in a comment, you will not be able to see it on the Customer Portal. There is a feature request for this JSDSERVER-4646.


Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

890 views 5 18
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot