Sharing Service Desk Issues Between Customers

All,

Recently I've encountered a question with Service Desk I haven't given much thought to. After looking through Answers for similar, I figured its about time I create something.

The Question: Is it possible to share issues between "Customers" in Service Desk 2.0?

So, say I had Customer A who is part of Customer B's team. They do not have local accounts in JIRA, they are only able to access and create issues through the Customer Portal. Customer B creates an issue: SD-1. Customer A would like to be updated on that issue and contribute to or view the request itself. 

Without opening up the security scheme, is there a way to identify "Customers" on Service Desk 2.0 into groups to allow them to see certain issues? If not, is this planned?

Thanks for reading!

1 answer

1 accepted

2 votes
Accepted answer

Check out 

https://jira.atlassian.com/browse/JSD-270

 

There are 210 votes and a huge number of comments on this one.

 

Francis

Awesome, thanks for that--that's exactly what I wanted to see. Well, I would have really loved to see that I was just missing something... but this works ;).

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