Recently I've encountered a question with Service Desk I haven't given much thought to. After looking through Answers for similar, I figured its about time I create something.
The Question: Is it possible to share issues between "Customers" in Service Desk 2.0?
So, say I had Customer A who is part of Customer B's team. They do not have local accounts in JIRA, they are only able to access and create issues through the Customer Portal. Customer B creates an issue: SD-1. Customer A would like to be updated on that issue and contribute to or view the request itself.
Without opening up the security scheme, is there a way to identify "Customers" on Service Desk 2.0 into groups to allow them to see certain issues? If not, is this planned?
Thanks for reading!
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