Recently I've encountered a question with Service Desk I haven't given much thought to. After looking through Answers for similar, I figured its about time I create something.
The Question: Is it possible to share issues between "Customers" in Service Desk 2.0?
So, say I had Customer A who is part of Customer B's team. They do not have local accounts in JIRA, they are only able to access and create issues through the Customer Portal. Customer B creates an issue: SD-1. Customer A would like to be updated on that issue and contribute to or view the request itself.
Without opening up the security scheme, is there a way to identify "Customers" on Service Desk 2.0 into groups to allow them to see certain issues? If not, is this planned?
Thanks for reading!
Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...
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