For some reason I'm not able to share the KB article via my ticket.
My KB did appear in the ticket and when i click on Shares as Comment it will post a link int he Comment section however, the link doesn't seem to be working. When I click on the link it bring me to google instead of my confluence page.
This is the sample of the url
[Microsoft Office 2019 (O365) Home Use Program|/servicedesk/customer/kb/view/7741139?applicationId=f1eedb67-506a-3669-a0f7-4726e8b0d93d&spaceKey=ITKB&title=Microsoft%20Office%202019%20%28O365%29%20Home%20Use%20Program]
Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events