1. Is Jira Service Desk able to retain the HTML format of tickets which are created via a incoming email ?
2. If in Jira Service Desk a ticket is created bases on a incoming email, is it possible to automatically add the CC'd people to the watch list ?
3. Is Jira Service Desk able to create customer automatically bases on a incoming email ?
4. Is Jira Service Desk able to define rules which prevents that some incoming emails are blocked (SPAM etc.)
5. Is Jira Service Desk able to create customer groups, so for example that the user is able to tag a certain customer group in order to inform them about something.
6. Does Jira Service Desk has the functionality to make use of Reply Templates for incoming emails. Are these reply templates in HTML format ?
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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