I am new to Jira so probably overlooking something but I appear to be missing several default reports. I have a service desk project with a linked knowledge base. I was hoping to see 'Article Usage' and 'Article Effectiveness' (as per: https://confluence.atlassian.com/servicedeskserver/setting-up-service-desk-reports-939926426.html) in the Reports section but the defaults I get are: Workload, Satisfaction, Requests deflected and Requests resolved.
What am I missing?
However in Jira Service Desk, if you click on the Knowledge Base link (under Raise a request), it lists all the articles and there is a column showing Topic, Categories, Views and Last Updated... Views I would hope is customers viewing the articles.
Clouds reporting on articles is dire to say the least.
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