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The default permissions of a customer are to access only the customer portal and see tickets created or shared with them. They can create tickets, but they can't edit or delete anything.
Also, they can only see projects that the admin or agent allows them to.
You can find more details about customers on the documentation below:
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...
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