We have outlook365. We have configured the email channel, but the following error is written to the logs:
2015-05-27 10:46:10,855 ERROR [] atlassian-scheduler-quartz1.clustered_Worker-1 ServiceRunner MailJobRunner Failed java.lang.NullPointerException at com.atlassian.jira.internal.mail.processor.feature.audit.mailrun.MailRunAuditManager.doesLastAuditRemainTheSame(MailRunAuditManager.java:100) at com.atlassian.jira.internal.mail.processor.feature.audit.mailrun.MailRunAuditManager.saveMailRunAudit(MailRunAuditManager.java:41) at com.atlassian.jira.internal.mail.processor.feature.puller.MailPullerWorker.pullEmailForConnection(MailPullerWorker.java:153) at com.atlassian.jira.internal.mail.processor.feature.puller.MailPullerWorker.execute(MailPullerWorker.java:69) at com.atlassian.jira.internal.mail.processor.feature.puller.MailPullerService.run(MailPullerService.java:30) at com.atlassian.jira.internal.mail.processor.services.MailPullerExecutor.run(MailPullerExecutor.java:34) at com.atlassian.jira.internal.mail.processor.services.AbstractMailExecutor.execute(AbstractMailExecutor.java:48) at com.atlassian.jira.internal.mail.processor.services.MailJobRunner.runJob(MailJobRunner.java:38) at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:135) at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:101) at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:80) at com.atlassian.scheduler.quartz1.Quartz1Job.execute(Quartz1Job.java:32) at org.quartz.core.JobRunShell.run(JobRunShell.java:223)
The mailbox is set up as a secure IMAP box. Does JIRA Servie Desk and Outlook365 not play well with each other?
What is the version of Service Desk that you have? There's a bug under https://jira.atlassian.com/browse/JSD-1794 that can be related.
We are JIRA v 6.3.15 and JIRA Service Desk v2.3.6. Thank you for the link to JSD-1794, it is, in fact, the issue we are hitting. I will look for an update/fix to come out shortly.
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