Setting up e-mail channel fails

Trying to setup mail account for recieving notifications in JIRA Service Desk automatically and get the following message when trying to configure POP/Secure POP/IMAP/Secure IMAP:

Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "Connect timed out" Check out our troubleshooting docs for help resolving the issue.

I know mail server / password are correct so I'm not sure why it won't allow me to set it up.

 

 

1 answer

0 vote

The log file is likely to tell you more about the error.  "Connect timed out" usually means that JIRA can't reach the mail server for networking reasons or the mail server not running on that server/port/etc.  It still might be incorrect credentials though, depending on how the mail server responds to that error.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

784 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you