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Setting up IT Helpdesk

Gemma Elsbury Oct 15, 2018

Hi all,


Struggling to get a 365 Mailbox connected to our new helpdesk. I have tried all 4 options with 365 IMAP & POP details but get the following error -

Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "Read timed out" Check out our troubleshooting docs for help resolving the issue.

Troubleshooting docs do not help :(

Any ideas?

1 answer

0 votes
Chris Holcomb Mar 13, 2019

I have the same issue, did you ever get this resolved?

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