I need serious help. My team is looking for a way to replace out old Web Ticket Request Form which is used by users in our company for technical help. For example, someone might want a vanity URL to be built out. In this case they would need to fill out the Web Ticket Request Form which allows project managers & developers to all work together to figure out a solution for the end user. My manager has thought of a great idea which is to use Jira Service Desk to create a customer portal so that users can have something like our Web Ticket Request Form. I will be attaching what out Web Ticket Request Form looks like. My main question of concern is how do you build this out in Jira Service desk? What are the steps? Where do I start?
Hi @Nida Malik ,
You will need a service desk project. In that project you need a issue type with the fields , screens and so on as you need them.
To configure the portal itself, head to the project settings and then go to request types. There you can configure your request types and the fields that should be available on each request type.
For more details, just have a look here https://confluence.atlassian.com/servicedeskserver033/configuring-the-customer-portal-861255225.html
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event