How can we define SLA for the transition of statuses between two status in JIRA or JIRA service desk?

 

For instance, if we say that time between ticket or event identified as an event of interest, updating ticket and assigning to a team/queue is 20 minutes.

 

Then from here how can we set this SLA of 20 minutes for these two transition of statuses.

 

 

Thanks,

Ankita

1 answer

Hey there,

define one SLA in the SD Tab SLA.
Start in Status A and Stop in Status B - optional Pause when set on Hold or so ..
And you got your Status to status SLA.

For the time interval set your JQL statement and a Goal of 20m in your calendar of choice.

Greets
Simon 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted yesterday in Jira Service Desk

Looking for anyone who has switched from Zendesk to Jira Service Desk

Hi Community! The Jira Service Desk marketing team is looking for customers who have successfully switched from Zendesk to Jira Service Desk!   We’d love to hear your thoughts on the pros and ...

22 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you