we are looking for a way to automaticly set due date (for example once a day) according to SLA Time to resolution from SD. Is there any way to do this? Also for clonned issues.
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June 16, 2015 edited
Hi Pawel,
You can consider using a Groovy script for it. I recommend you to take a look on kthe official documentation for this plugin for examples that might help on you on achieving this .
Hi Arthur,
i consider using groovy script for this but i dont know how to get information about SLA from script. They are not stored in any custom fields.
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