Setting Due Date according to SD Time to resolution

Hi,

we are looking for a way to automaticly set due date (for example once a day) according to SLA Time to resolution from SD. Is there any way to do this? Also for clonned issues.

Regards,
Pawel Peryga

 

 

1 answer

0 votes

Hi Pawel,

You can consider using a Groovy script for it. I recommend you to take a look on kthe official documentation for this plugin for examples that might help on you on achieving this .

 

-- Arthur Gonçalves

Hi Arthur, i consider using groovy script for this but i dont know how to get information about SLA from script. They are not stored in any custom fields.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

1,121 views 32 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you