Set up email channel + IMAP + JIRA Service Desk

Dear Team,

We have JIRA Service Desk trial version and we were doing poc and facing issue while configuring the IMAP server, User name and  password. We have generic email box and I am having access to it. In email address field I am entering "genericemailid" and my credentials in user name and password. Port set to 143.

Win Server 2012 - JIRA v6.4.5  + JIRA Service Desk 2.4.1 trial version

Error

Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "AUTHENTICATE failed."


Please clarify and let us know in case of any queries

Please mail me your response on s.basha@emirates.com, Can contact me on 00971556832831

 

Best Regards

Nazim

3 answers

1 accepted

0 vote

The error is exactly what it says on the tin - you've almost certainly given JIRA incorrect details to connect to the mail server.  If it's not that, then your mail server has not been configured to allow that user to use it.

Check your credentials and try it again.

Kindly response ASAP

It might happen if you are using shared mail box.

We have this feature request which has won't do status https://jira.atlassian.com/browse/JRA-30688

Cheers,

Sam smile

 

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

970 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you