Set up email channel + IMAP + JIRA Service Desk

Dear Team,

We have JIRA Service Desk trial version and we were doing poc and facing issue while configuring the IMAP server, User name and  password. We have generic email box and I am having access to it. In email address field I am entering "genericemailid" and my credentials in user name and password. Port set to 143.

Win Server 2012 - JIRA v6.4.5  + JIRA Service Desk 2.4.1 trial version


Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "AUTHENTICATE failed."

Please clarify and let us know in case of any queries

Please mail me your response on, Can contact me on 00971556832831


Best Regards


3 answers

1 accepted

0 votes
Accepted answer

The error is exactly what it says on the tin - you've almost certainly given JIRA incorrect details to connect to the mail server.  If it's not that, then your mail server has not been configured to allow that user to use it.

Check your credentials and try it again.

Kindly response ASAP

It might happen if you are using shared mail box.

We have this feature request which has won't do status


Sam smile


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