I'm using Atlassian JIRA in the Cloud with Service Desk.
For a form that I am building that creates a Create a New Account in Google Analytics task, I'd like to populate a custom field with the email address that the report used when signing up for a Service Desk account.
How can I do this? I've looked at the Workflow and Post events, but can't see a clear way to choose my new custom field as one to populate?
I'd like to have the Reporters email address in the ticket so it's easier to copy/paste into Google when setting up the account.
Thanks in advance.
You will only be able to achieve this if your users on JIRA use the email address as their username. To do so you need to:
This should do the trick.
I've tried this in the current version of Jira cloud, and the only thing that is getting copied when trying to have the workflow copy the reporter is an id (rather than the email address of the report). Is this something that has been changed in Jira service desk since this answer was published?
If that is the case, is there any other way of doing this?
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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