Set custom field value to the Reporter's email address?

I'm using Atlassian JIRA in the Cloud with Service Desk.

For a form that I am building that creates a Create a New Account in Google Analytics task, I'd like to populate a custom field with the email address that the report used when signing up for a Service Desk account.

How can I do this? I've looked at the Workflow and Post events, but can't see a clear way to choose my new custom field as one to populate?

I'd like to have the Reporters email address in the ticket so it's easier to copy/paste into Google when setting up the account.

Thanks in advance.

1 answer

Hi Joris, 

You will only be able to achieve this if your users on JIRA use the email address as their username. To do so you need to:

  1. Install JIRA Suite Utilities add-on (free on Cloud)
  2. Go to your workflow and add the 'Copy Value From Other Field' post function
  3. Select the reporter field that the other field that you created
  4. Publish the workflow

This should do the trick. smile

Suggest an answer

Log in or Join to answer
Community showcase
Emilee Spencer
Published Friday in Marketplace Apps

Marketplace Spotlight: DeepAffects

Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...

64 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot