The ServiseDesk field "Time for first response" contains time, like "15h" or "3h" or "-1h", etc.
We would like to have a Date/Time field, that would contain date/time for first response.
Something like: Issue Creation DateTime+"Time for first response". But the result should take in account assignee calendar, work hours.
Is it possible to recieve this kind of date/time value?
"Time for first response" is available as a field because it's an SLA setup within JIRA Service Desk. While it's possible to populate custom field values from database information via plugins (options listed here from Atlassian Marketplace; nFeed has the most downloads), I'm less certain about trying to incorporate SLA criteria into the mix.
You'd probably want to check the options and possibly contact the vendors for specific questions, etc.
You may also reference these other similar questions regarding populating field values from db values.
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs